The Modern Membership Org with Bursting Silver is the podcast for leaders of associations, unions, and regulatory bodies who are done working around outdated systems and ready to build something better.
Each episode brings together practitioners, technology experts, and organizational leaders to talk honestly about what it actually takes to modernize. From replacing legacy workflows and unlocking cleaner data, to adopting AI responsibly and empowering staff to do their best work.
Hosted by the team at Bursting Silver, a consulting firm with deep roots in membership technology across North America, The Modern Membership Org is practical, grounded, and built for the decision-makers who carry the weight of keeping their organizations moving forward.
Episode 8 –
Quick Win AI Use Cases Nonprofit Organizations Can Start Using Today
Most leaders don’t get stuck on AI because they lack ideas. They get stuck because they have too many, and no obvious place to start. Keith Stoute, Chief Product Officer at Bursting Silver and the firm’s in-house AI lead, has spent years helping associations, unions, and regulatory bodies move past that paralysis. His answer is simple: don’t try to build the one AI that knows everything
Episode 7 –
The 5 Hidden Mistakes That Are Quietly Killing Your Member Retention
Most membership organizations don’t lose members in one dramatic moment. They lose them quietly, one ignored email, one silent year, one stale website visit at a time. Doug Morris, VP of Sales, Support & Engineering at Advanced Solutions International (ASI), has watched that pattern repeat across hundreds of associations, unions, and regulatory bodies over decades in the iMIS community. In this episode, he names the five hidden mistakes behind it.
Episode 6 –
Community User Groups: Getting More from Your Solution Through Peer Learning
Nobody should have to learn iMIS alone. Maybe you’re about to upgrade to EMS. Maybe you’ve had staff turnover. Maybe you’re just trying to write a SQL expression that won’t throw an error. Whatever it is, there are people who have been exactly where you are, and they want to help. As Ellen puts it, not everybody makes their ice cream sundae the same way, but everyone walks away with a sundae.
Episode 5 –
AI for Non-Profits: Practical Use Cases That Deliver Results
AI solutions can demo beautifully but they can also fall flat when the rubber really hits the road in an organization. James Schwartz has watched this happen across the non-profit sector for years, and he doesn’t dress it up: stop chasing the sexy features and instead start addressing your real pain points one at a time.
Episode 4 –
The Union Difference: AI, Trust, and Why the Organizer Isn’t Going Anywhere
Ask most technology vendors what makes a union different from an association and you’ll get a blank stare. The answer isn’t just regulatory complexity or collective bargaining agreements, it’s the nature of membership itself. When someone joins a union, they don’t sign up for a service. They join a movement. And that changes everything about what technology has to do.
Episode 3 – Change Management for Non-Profits: The Work Behind The Work
Everyone thinks they know what change management means. Usually they picture a training session or a few all-staff emails. James Harrison has spent 25 years in technology, 15 of those deep in iMIS implementations, and he’ll tell you that’s barely scratching the surface.
Episode 2 – Association Leadership in 2026: What It Actually Takes
Bursting Silver CEO Al Povoledo on why relevance is now the defining challenge for associations, and why the answer isn’t technology.
Episode 1 – Why The Modern Membership Org Exists and Who It’s For
A pilot conversation between Riley Miller and Tanya about the work that actually moves the needle for membership organizations, and the kinds of conversations this show is built to have.
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Modernize Your Organization With Confidence
You deserve a modern platform that supports your mission without increasing complexity.