Modern CRM + AI Solutions
for Unions
Strengthen member services, streamline administration, and eliminate outdated systems, so your union can protect and empower workers more effectively.
Serve Members Faster
Automate support requests, grievances, dues, training records, and communications
Strengthen Engagement
Provide personalized updates, resources, and mobile access that keep members informed and connected
Empower Your Staff & Stewards
Equip your team with modern systems that reduce administrative work and improve responsiveness
Outdated Systems Weaken Member Support
If nothing changes, your union may:
- Face delays in grievance handling or member support
- Overburden staff with manual paperwork and data entry
- Struggle to mobilize members quickly when needed
- Lose trust due to inconsistent communication
- Lag behind unions modernizing their operations
Technology That Supports Trusted, Transparent Regulation
Unified CRM Built for Unions
Manage membership, dues, grievances, training, committees, dispatch, and communications in one place.
AI Tools That Improve Responsiveness
Automate member inquiries, surface urgent issues, streamline case handling, and personalize communication.
Hands-On Implementation & Training
We configure your CRM around your bylaws, processes, and reporting needs, and train your staff and stewards to run it confidently.
A Trusted Partner for Union Modernization
We understand the pressure unions face to represent, protect, and support members, often with limited systems and growing administrative demands.
- Experience modernizing CRMs for local, regional, and national unions
- Deep knowledge of grievance workflows, dues structures, and member services
- Creators of iMIS extensions designed to streamline union operations
“Reactivating people in membership/IO in a complex way in a high-pressure situation, and it is WORKING!!… Daria cried she was so excited for [one enhancement]. I love sharing with them what we are doing!”
Katie Harrison
UNITE HERE!
Case Studies
Read how BSI has helped companies of various sizes transform their employee and customer experiences.
Toronto Police Association: Strengthening Security and Streamlining Operations with iMIS EMS
The Toronto Police Association (TPA) sought a modern solution that could support its evolving operational needs while safeguarding sensitive member information. With thousands of active and historical cases, complex data…
Professional Employee Association: Building a Scalable, Modern Member Experience with iMIS EMS
The Professional Employee Association (PEA) recognized that in order to continue supporting its growing membership and expanding priorities, it needed a modern technology foundation. Their previous system had reached its…
UNITE HERE Solution Modernization
Learn how BSI helped UNITE HERE successfully modernize its system infrastructure that supports union operations, including its membership and organizing systems.
Our Clients
Solutions Designed for Union Operations
Union CRM Implementation
Grievances, dues, dispatch, apprenticeship/training, committees, and member history.
iMIS Solutions for Unions
Case Management, File Management, and AI workflow enhancements.
AI Member Service Tools
Automated FAQs, self-service support, intelligent routing, communication personalization.
Training & Ongoing Support
Staff and steward training tailored to union processes and member needs.
Modernizing Your Union Is Simple
Step 1 – Schedule A Call
We’ll learn your goals, challenges, and systems to uncover quick wins.
Step 2 – Get Your Tailored Solution
We’ll integrate a modern CRM with AI-powered tools to streamline service, boost engagement, and deliver insights.
Step 3 – Unlock Outcomes
Enjoy systems that work, staff who feel empowered, and members who stay connected.
Insights
A mix of the latest discussions on information technology and industry news from various professionals and our very own experts.
How Membership Organizations Can Benefit from Building Their Own AI Chatbot
If your inbox is constantly flooded with member questions, from event registrations to policy inquiries, you’re not alone. Many associations, unions, and professional bodies face the same challenge: how to respond to members quickly without overloading staff.
AI Governance Policy: The First Step to Safe AI Adoption for Membership Organizations
Imagine this: A well-meaning member of your staff uses a free AI-powered email enhancer to draft a message to an individual in your membership. In doing so, they paste the member’s name, email, and home address into the AI service to “enhance” the email’s tone and grammar. What they don’t realize is that this personal information is now stored on the AI provider’s servers, effectively leaked outside the organization’s control.
Upgrading to iMIS EMS Cloud: Is Your iMIS 2017 System Ready?
Assessing your iMIS system’s cloud readiness involves taking a detailed inventory of custom components, data, and integrations. Upgrading from iMIS 2017 (self-hosted) to iMIS EMS (the 100% cloud version) is a big step, but it’s one that comes with big benefits (such as, automatic updates to reduced IT overhead).
Team and Culture
BSI is a close-knit team that loves to work hard and play hard.
Following the 2024 merger of Bursting Silver and Visual Antidote, we now operate one of North America’s largest dedicated iMIS solution-provider teams, nearly 80 professionals united by a shared commitment to excellence in serving member-based organizations.
Our team consists of highly talented and passionate professionals with the breadth and depth of business, technology, and industry-specific skills to help transform member-based organizations. Together, we bring the combined expertise and scale to deliver innovative, high-impact iMIS solutions across associations, unions, and regulatory bodies.
Our professionals include A.I. strategists, business analysts, software engineers, data scientists, visual designers, and professional project and product managers.
To do that, you need modern systems that streamline administration and improve communication.
The problem is outdated technology that slows down grievance handling, dues processing, and member support. We believe unions shouldn’t struggle to serve members because of broken or disconnected systems. We understand the pressures of representing workers, managing complex workflows, and responding quickly when issues arise.
That’s why we modernize union CRMs and implement AI-powered tools designed to improve member service at every level.
Here’s how it works:
Step 1 – Schedule Your Smart Start Call
We’ll learn your goals, challenges, and systems to uncover quick wins.
Step 2 – Get Your Tailored Solution
We’ll integrate a modern CRM with AI-powered tools to streamline service, boost engagement, and deliver insights.
Step 3 – Unlock Outcomes
Enjoy systems that work, staff who feel empowered, and members who stay connected.
Don’t let outdated systems limit your impact.
Schedule your Smart Start call so you can stop struggling with outdated systems and start leading a more organized, responsive, member-centered union.
A.I. Impact Series
We’ve put together a collection of free guides to spark innovation in 3 key sectors: Unions, Associations, and Regulatory Bodies.
Explore how AI can streamline licensing workflows, improve compliance monitoring, and enhance service delivery, without compromising fairness, accountability, or transparency.
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