They have members that they have to engage with and communicate with regularly
They tend to convene their members via in-person events, meetings and conferences
They are significant enough in size to warrant in excess of 10-20 employees and typically have in excess of several thousands of members

Leveraging tools such as iMIS (a member relationship management platform) and Brightspace (an learning management solution), our organization supports a) the implementation and integration of these tools and b) the transformative effects that these technologies have on business processes, communication and culture. Ultimately, we’re in the business of change management and transformative technology adoption.

In March of 2020, when Covid-19 forced the world into a state of emergency, our clients were very suddenly thrust into an extreme transformation. Not unlike most of the corporate world, some of our clients who were familiar with technology adoption were extremely efficient. Others were caught on their heels.

Hindsight is 2020, but looking back, our clients have taken stock. Here are some of their key-learnings as it relates to technology adoption and internal change management:

1. Don’t underestimate your teams’ resistance to change… but don’t let their fears stop you from changing. It’s human nature to fear the unknown, however technology is here to stay, and innovation truly can have a transformative effect on your organization’s resilience, competitiveness and sustainability. We often neglect to adopt innovation quickly enough for fear of how people will respond.

2. You can’t over-communicate. Effective listening, dialogue, interviews and notifications will support a healthy transition. One of our clients decided to speak to her employees (via Zoom) daily during the initial transition in March 2020. She answered questions, shared updates and opened herself (and her process) up for constructive feedback.

3. Plan for the best, expect the worst. Organizations who adopt new technologies in a healthy fashion typically build a solid plan with clear expectations and milestones, and then they plan for contingencies. Creating what-if scenarios will help organizations prepare for less than ideal outcomes and hurdles. Not unlike most change, few tech-adoptions go perfectly as planned.

4. Don’t expect things to go back to the way they were. As you plan ahead, keep in-mind that some people won’t want to come back to the traditions of working at the office. Employers should plan to make investments to support remote workers…such as laptops, ergonomic peripherals, software solutions, home office furniture, and reliable internet connectivity to support their staff to be comfortable, productive and successful.

5. Champion the change… Organizations who resource an internal (often full-time) champion to a) manage any third party providers or consultants, b) manage internal adoption, education and training, and c) champion the benefits and the “why” within employee groups (and/or members and constituents) – typically find themselves at a significant advantage.

6. Have some fun. Change can be a drain on employee and member morale. Leaders in change-management found ways to encourage employees and members to enjoy themselves through what was perceived to be a relatively scary and painful process. Whether it’s through Town-halls, Friday socials or and on-line games night, organizations should seek ways to enjoy the process. Especially during these times…

As your member-based organization looks into the future, we’re sure you are grappling with the unknown. Artificial Intelligence, machine-learning, cloud-based systems, online learning and leveraging “big data” are only a few of the new technologies that promise to continue to disrupt (and/or innovate) our work-places.

For a diagnostic on your current member-based technology solutions, and/or for information on how best to navigate the plethora of options available, or for best practices in technology adoption and transformation, please contact us for a free consultation… or just a chat. We’re here to help.

Technology Adoption and Change Management Strategies

In today's rapidly evolving landscape, member-based organizations must prioritize technology adoption to remain competitive and resilient. This heading encapsulates the core focus of Bursting Silver Inc. as it delves into effective strategies for navigating the complexities of change management. The emphasis is on understanding not just the tools available but also the human elements that play a critical role in successful implementation.

Organizations must recognize that technology adoption is more than just integrating new tools; it's about fostering a culture that embraces change. This involves training, communication, and continuous feedback loops that empower employees to adapt and thrive in new environments. By addressing both the technological and cultural aspects, organizations can ensure a smoother transition and greater long-term success.

Key Learnings from Technology Adoption During COVID-19

The COVID-19 pandemic has served as a significant catalyst for change within organizations. As member-based organizations faced unprecedented challenges, they also uncovered valuable insights into technology adoption and change management. This heading highlights the lessons learned from these experiences, which can guide future initiatives.

Among the key learnings are the importance of proactive communication, the need for clear planning, and the value of resilience in the face of uncertainty. Organizations that effectively communicated with their teams, provided necessary resources, and remained flexible in their approaches were better positioned to navigate the transition. These insights serve as a roadmap for future technology adoption efforts, ensuring that organizations are better prepared for any challenges that may arise.

Building a Culture of Innovation

Creating a culture of innovation is essential for organizations aiming to thrive in a technology-driven world. This heading addresses how Bursting Silver Inc. encourages member-based organizations to foster an environment where creativity and experimentation are valued. A culture that supports innovation can lead to greater employee engagement and improved outcomes.

Organizations can build this culture by promoting open dialogue, encouraging team collaboration, and celebrating both successes and failures as learning opportunities. By implementing initiatives that empower employees to share ideas and take risks, organizations can harness the collective intelligence of their workforce, leading to innovative solutions that drive growth and adaptability.

Future Trends in Technology for Member-Based Organizations

As technology continues to evolve, member-based organizations must stay informed about emerging trends that could impact their operations. This heading focuses on the future landscape of technology, including advancements in artificial intelligence, machine learning, and data analytics. Understanding these trends will help organizations prepare for upcoming changes and opportunities.

By keeping an eye on technological advancements, organizations can strategically plan their adoption processes and ensure they are leveraging the latest tools to enhance member engagement and operational efficiency. Embracing these trends not only positions organizations for success but also allows them to remain agile in an ever-changing environment.