Technical Consultant

Job Description

As a Technical Consultant, you will be responsible for providing ongoing support via our ticketing system, implementing creative workarounds to iMIS CRM challenges, training users and helping support integrations with iMIS, and additional responsibilities working on client projects.

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Core Behaviors

      • Strong initiative
      • Customer service focus
      • Effective at working in a team or as an individual
      • Excellent oral and written communication skills
      • Solid problem-solving and troubleshooting capabilities
      • Good organization skills and ability to handle multiple projects
      • Dedicated and responsible

Requirements, Technical Skills And Qualifications

      • Association Industry knowledge preferred
      • Knowledge of Consulting best practices
      • Knowledge of iMIS CRM or other AMS experience
      • Knowledge of website development principles and practices
      • Sound understanding of business and business processes for associations around membership, events, and education
      • A self-starter working closely with the rest of the Managed Services team, as well as with other teams as needed
      • Outstanding customer service skills and a dedication to the customer service experience
      • Ability to communicate to clients in non-technical language to drive adoption and improvement in the client experience.
      • Experience providing end-user support
      • Experience in solving business requirements
      • Report writing experience
      • Microsoft SQL Query experience
      • Experience with creating stored procedures and performance troubleshooting
      • Experience with data migration/conversion processes and best practices
      • Experience with HTML/CSS preferred
      • Being open to learning and supporting other technologies

What We Offer

      • Competitive Pay & Benefits
      • Flexible work hours
      • Company social events, games nights, etc. (pending pandemic restrictions)
      • Flexible work locations
      • Opportunities for growth within the company

Next Steps

Please forward applications via email to [email protected]. Include a cover letter and resume. In the e-mail subject line, please indicate the position title “Technical Consultant”. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview.