Director of Consulting Services
Bursting Silver Background
Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States. We pride ourselves on having fun while we work, and we are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include mobile applications, web-based applications, IT strategy, business analysis, project management, data migrations, system upgrades and application support.
-
-
-
You are an ambitious and accountable person, who is driven by serving clients, have a passion for technology, and love to find creative solutions to solve tough problems.
-
You are smart, agile, and self-motivated and can take an assignment head-on and run with it.
-
You are a strong communicator (English) with a friendly and helping personality.
-
You have a disciplined “get it done” work ethic that will allow you to work productively in a variety of environments – whether at the office, a client’s office, at your home office desk/couch…or Starbucks.
-
You are all about Team. Although we may not always be at the same place or working on the same project at the same time – we are always connected and communicating with one another to support each other. We leverage technology to the max.
-
You care. About your clients, your team, and your community. Giving back is such an integral part of what we do.
-
-
If this list describes you, please read on:
Job Description
The Director of Consulting Services plays a central role at Bursting Silver to ensure everything is running smoothly. You are involved in almost every aspect of delivering services to clients for the organization. The Director of Consulting Services executes effective long-term strategies to optimize the company’s delivery operations. This includes implementing efficient workflows, monitoring day-to-day operations, and managing relationships with clients and partners.
Requirements, Technical Skills And Qualifications
Key Experience Requirements
Director of Consulting Services candidates should have a minimum of 10 years of experience in a project management role or similar position. They should also have a minimum of five years’ experience in a management or leadership role in a similar industry to prepare them for the role. Like most Director positions, Director of Consulting Services candidates usually move into the role from a Senior Management position.
Skills and Qualifications
The Director of Consulting Services needs to have a strong understanding of business operations, management, and consulting as well as have the following prerequisite skills and qualifications to be successful:
-
Strong leadership abilities
-
Excellent verbal and written communication skills
-
Proven ability to manage project timelines and budgets
-
Great interpersonal skills
-
Analytical skills, problem-solving skills, policy planning skills
-
Project Management
-
Ability to identify opportunities within an existing account
-
Ability to develop and evaluate delivery metrics
-
Able to create and implement project implementation processes
-
The ability to work under pressure
-
Strong decision-making skills
-
High level of comfort with technology tools such as Microsoft Office and various types of software, such as customer relationship management and data analysis software
Responsibilities & Duties
The Director of Consulting Services reports to the Bursting Silver COO and is responsible for the oversight the Bursting Silver Delivery teams. In particular, the Project Managers and Business Leads of each team report directly to the Director of Consulting Services. In this role, the successful individual will analyze every facet of the project and support delivery business to understand how to improve problematic areas and will:
-
Work closely with our delivery teams to establish an effective project approach to ensure that best practices and methodology are being followed
-
Instill and support a culture of proactive Client service within our service delivery arm
-
Work with team leads to monitor on-going work and projects to maintain consistent and timely on-budget and high-quality delivery
-
Monitor and continuously improve the business processes for each team through analysis and collaboration
-
Identify and monitor “at risk” projects and programs that could jeopardize current or future opportunities
-
Responsible for performance of the client teams based on KPIs (Client satisfaction, write-offs, utilization, employee engagement, etc.)
-
Be involved in long-term team planning, business planning, and client account management, at the managerial and executive level
-
Work closely with the Director Operations and Client Success to provide detailed estimates for Statements of Work and RFP responses
-
Collaborate with team Project Managers, Business Leads and Technical Leads to develop team goals in areas of finance, utilization, development, delivery, and individual
-
Will Chair/Lead the Project Management Office meetings
-
Encourage a positive work environment and culture for all employees
-
Conduct Quality Assurance Audits to ensure organizational standards are being met
-
Primary escalation point to resolve client and or team issues
Education & Training Requirements
Director of Consulting Services candidates must have in-depth knowledge of the consulting industry. Candidates should generally have a bachelor’s degree in business, finance, or a related field. Professional certifications in operations management, data analysis, or personnel management are an asset for candidates.
What We Offer
-
Competitive Pay & Benefits
-
Flexible work hours
-
Company social events, games nights, etc. (pending pandemic restrictions)
-
Flexible work locations, remote work
-
Opportunities for growth within the company