iMIS User Group’s AI-Powered Assistant, iMIND
Helping iMIS Users Get the Most from Their System
Client: iUG
Sector: Membership-based organizations
Focus: AI-Powered Virtual Assistant for iMIS Users
The Challenge
Many iMIS users rely heavily on community forums, technical documentation, and vendor support to solve problems and explore new capabilities within the platform. But with years of accumulated knowledge spread across thousands of posts, it’s hard to know where to start — and even harder to get fast, relevant advice tailored to your specific use case.
iMIS users needed a more intelligent, responsive, and accessible way to get support — one that didn’t rely on waiting in a support queue or digging through outdated threads.
Solution
We developed iMIND, an AI-powered assistant trained specifically on iMIS data — including years of implementation notes, user forum discussions, best practices, and documentation.
Built by Bursting Silver, iMIND is more than just a chatbot. It’s a strategic support tool that enables users to:
- Ask natural-language questions about iMIS features and best practices
- Get instant suggestions based on their organization’s unique goals
- Upload screenshots for contextual analysis and troubleshooting
- Receive guidance 24/7, without opening a support ticket
iMIND uses secure AI infrastructure and follows strict data-handling protocols to ensure client safety, while delivering meaningful, real-time engagement.
Results
iMIND is transforming the way iMIS users interact with their systems — turning support into strategy. Within weeks of deployment, early users reported:
- Faster resolution of common issues without needing human intervention
- Increased confidence in exploring new iMIS features and configurations
- Significant time savings for both staff and member service teams
Best of all, iMIND learns as it goes — becoming more effective with every question asked.