99 Spadina Ave, Suite 401 Toronto, Ontario, M5V 3P8
Director, Client Success
Bursting Silver Background
Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States. We pride ourselves on having fun while we work, and we are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include web-based applications, IT strategy, business analysis, project management, data migrations, system upgrades, and application support.
You are an ambitious and accountable person, who is driven by serving clients, have a passion for technology, and love to find creative solutions to solve tough problems.
You are smart, agile, and self-motivated and can take an assignment head-on and run with it.
You are a strong communicator (English) with a friendly and helping personality.
You have a disciplined “get it done” work ethic that will allow you to work productively in a variety of environments – whether at the office, a client’s office, at your home office desk/couch…or Starbucks.
You are all about Team. Although we may not always be at the same place or working on the same project at the same time – we are always connected and communicating with one another to support each other. We leverage technology to the max.
You care. About your clients, your team, and your community. Giving back is such an integral part of what we do.
Assumes responsibility for all revenue-driven initiatives for new and existing clients.
Provides strategic insight into opportunities to develop new lines of business and revenue streams for both new and existing clients.
Grows/fosters a positive and trusting relationship with senior client stakeholders to establish trust, loyalty and increase share of wallet.
Work with clients to better understand their business needs and goals.
Responsible for developing/fostering relationship with strategic vendors.
Develops and executes a marketing plan for various lines of business.
Translate UI/UX design wireframes into a responsive reality
Ensure the technical feasibility of UI/UX designs
Collaborate with team members and client stakeholders
Develop new user-facing features
Create and maintain a reusable theme framework including code and libraries for future use
Respond to RFPs, develop proposals.
Lead sales initiatives for new opportunities.
Work in conjunction with Director of Consulting Services, Project Managers and Partners to develop proposals, and statements of work.
Develop and deliver Net Promotor Score to all clients on a regular basis. Provide insight and analysis on how BSI can improve.
Prepares annual Account Plan for each client. Monitors and updates regularly.
Tracks, manages and reports on sales pipeline. Provides pipeline reports to Operations Team as needed.
Meets weekly with Delivery Team leads for account updates, action items
Attends weekly Operational Management Team calls
Reports directly to CEO
Conducts regular “check-in” calls with clients (virtual or in-person as appropriate given the circumstance)
Develops marketing campaigns. Leverages other staff/external specialists to execute campaigns/overall marketing plan.
Establish a sales training program to train new employees
Bachelor’s degree in marketing, business administration or a relevant field.
Relevant experience in the professional services / software industry.
A minimum of 5 years experience in a similar role.
In-depth knowledge of marketing techniques and best practices.
Capacity to manage various projects and work to tight deadlines.
Excellent negotiation and leadership skills.
Outstanding written and verbal communication skills.
Intermediate to Advanced skills with Microsoft Office products – specifically PowerPoint, Word and Excel.
Comfortable with technology
Able to work independently from home / office
Flexibility to travel to clients / conferences (avg once per month)
Annual company retreat (past retreats include Vancouver, Banff, Halifax, Montreal, Kelowna, New Orleans, Austin, Tx, Cabo, Mexico)
Free coffee, lattes, snacks and drinks (Toronto office)
Please forward applications via email to email@example.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title “Front-End Developer”. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview.