Director, Client Success

Bursting Silver Background

Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States. We pride ourselves on having fun while we work, and we are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include web-based applications, IT strategy, business analysis, project management, data migrations, system upgrades, and application support.
  • You are an ambitious and accountable person, who is driven by serving clients, have a passion for technology, and love to find creative solutions to solve tough problems.
  • You are smart, agile, and self-motivated and can take an assignment head-on and run with it.
  • You are a strong communicator (English) with a friendly and helping personality.
  • You have a disciplined “get it done” work ethic that will allow you to work productively in a variety of environments – whether at the office, a client’s office, at your home office desk/couch…or Starbucks.
  • You are all about Team. Although we may not always be at the same place or working on the same project at the same time – we are always connected and communicating with one another to support each other. We leverage technology to the max.
  • You care. About your clients, your team, and your community. Giving back is such an integral part of what we do.

Job Description

  • Assumes responsibility for all revenue-driven initiatives for new and existing clients.
  • Provides strategic insight into opportunities to develop new lines of business and revenue streams for both new and existing clients.
  • Grows/fosters a positive and trusting relationship with senior client stakeholders to establish trust, loyalty and increase share of wallet.
  • Work with clients to better understand their business needs and goals.
  • Responsible for developing/fostering relationship with strategic vendors.
  • Develops and executes a marketing plan for various lines of business.


      • Translate UI/UX design wireframes into a responsive reality
      • Ensure the technical feasibility of UI/UX designs
      • Collaborate with team members and client stakeholders
      • Develop new user-facing features
      • Create and maintain a reusable theme framework including code and libraries for future use

Tactical Activities

  • Respond to RFPs, develop proposals.
  • Lead sales initiatives for new opportunities.
  • Work in conjunction with Director of Consulting Services, Project Managers and Partners to develop proposals, and statements of work.
  • Develop and deliver Net Promotor Score to all clients on a regular basis. Provide insight and analysis on how BSI can improve.
  • Prepares annual Account Plan for each client. Monitors and updates regularly.
  • Tracks, manages and reports on sales pipeline. Provides pipeline reports to Operations Team as needed.
  • Meets weekly with Delivery Team leads for account updates, action items
  • Attends weekly Operational Management Team calls
  • Reports directly to CEO
  • Conducts regular “check-in” calls with clients (virtual or in-person as appropriate given the circumstance)
  • Develops marketing campaigns. Leverages other staff/external specialists to execute campaigns/overall marketing plan.
  • Establish a sales training program to train new employees


  • Bachelor’s degree in marketing, business administration or a relevant field.
  • Relevant experience in the professional services / software industry.
  • A minimum of 5 years experience in a similar role.
  • In-depth knowledge of marketing techniques and best practices.
  • Capacity to manage various projects and work to tight deadlines.
  • Excellent negotiation and leadership skills.
  • Outstanding written and verbal communication skills.
  • Intermediate to Advanced skills with Microsoft Office products – specifically PowerPoint, Word and Excel.
  • Comfortable with technology
  • Able to work independently from home / office
  • Flexibility to travel to clients / conferences (avg once per month)


      • Competitive salary
      • Health benefits
      • Annual company retreat (past retreats include Vancouver, Banff, Halifax, Montreal, Kelowna, New Orleans, Austin, Tx, Cabo, Mexico)
      • Free coffee, lattes, snacks and drinks (Toronto office)

Next Steps

Please forward applications via email to Include a cover letter and resume. In the e-mail subject line, please indicate the position title “Front-End Developer”. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview.