Director, Client Success

Bursting Silver Background

Bursting Silver is a professional services company focused on delivering technical solutions to Canadian and US associations, unions, regulatory bodies and non-governmental agencies. Bursting Silver has staff across Canada and the United States. We pride ourselves on having fun while we work, and we are looking for team members who have a passion for technology, are driven by providing exceptional service to clients, and love to find creative solutions to solve tough problems. Our service offerings include web-based applications, IT strategy, business analysis, project management, data migrations, system upgrades, and application support.

• You are an ambitious and accountable person, who is driven by serving clients, have a passion for technology, and love to find creative solutions to solve tough problems.

• You are smart, agile, and self-motivated and can take an assignment head-on and run with it.

• You are a strong communicator (English) with a friendly and helping personality.

• You have a disciplined “get it done” work ethic that will allow you to work productively in a variety of environments – whether at the office, a client’s office, at your home office desk/couch…or Starbucks.

• You are all about Team. Although we may not always be at the same place or working on the same project at the same time – we are always connected and communicating with one another to support each other. We leverage technology to the max.

• You care. About your clients, your team, and your community. Giving back is such an integral part of what we do.

Job Description

• Assumes responsibility for all revenue-driven initiatives for new and existing clients.

• Provides strategic insight into opportunities to develop new lines of business and revenue streams for both new and existing clients.

• Grows/fosters a positive and trusting relationship with senior client stakeholders to establish trust, loyalty and increase share of wallet.

• Work with clients to better understand their business needs and goals.

• Responsible for developing/fostering relationship with strategic vendors.

• Develops and executes a marketing plan for various lines of business.

Responsibilities

• • • Translate UI/UX design wireframes into a responsive reality

    • Ensure the technical feasibility of UI/UX designs

    • Collaborate with team members and client stakeholders

    • Develop new user-facing features

    • Create and maintain a reusable theme framework including code and libraries for future use

Tactical Activities

• Respond to RFPs, develop proposals.

• Lead sales initiatives for new opportunities.

• Work in conjunction with Director of Consulting Services, Project Managers and Partners to develop proposals, and statements of work.

• Develop and deliver Net Promotor Score to all clients on a regular basis. Provide insight and analysis on how BSI can improve.

• Prepares annual Account Plan for each client. Monitors and updates regularly.

• Tracks, manages and reports on sales pipeline. Provides pipeline reports to Operations Team as needed.

• Meets weekly with Delivery Team leads for account updates, action items

• Attends weekly Operational Management Team calls

• Reports directly to CEO

• Conducts regular “check-in” calls with clients (virtual or in-person as appropriate given the circumstance)

• Develops marketing campaigns. Leverages other staff/external specialists to execute campaigns/overall marketing plan.

• Establish a sales training program to train new employees

Requirements

• Bachelor’s degree in marketing, business administration or a relevant field.

• Relevant experience in the professional services / software industry.

• A minimum of 5 years experience in a similar role.

• In-depth knowledge of marketing techniques and best practices.

• Capacity to manage various projects and work to tight deadlines.

• Excellent negotiation and leadership skills.

• Outstanding written and verbal communication skills.

• Intermediate to Advanced skills with Microsoft Office products – specifically PowerPoint, Word and Excel.

• Comfortable with technology

• Able to work independently from home / office

• Flexibility to travel to clients / conferences (avg once per month)

Benefits

• • • Competitive salary

    • Health benefits

    • Annual company retreat (past retreats include Vancouver, Banff, Halifax, Montreal, Kelowna, New Orleans, Austin, Tx, Cabo, Mexico)

    • Free coffee, lattes, snacks and drinks (Toronto office)

Next Steps

Please forward applications via email to msnell@burstingsilver.com. Include a cover letter and resume. In the e-mail subject line, please indicate the position title “Front-End Developer”. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview.