As a Technical Consultant, you will be responsible for providing ongoing support via our ticketing system, implementing creative workarounds to iMIS CRM challenges, training users and helping support integrations with iMIS, and additional responsibilities working on client projects.
Effective at working in a team or as an individual
Excellent oral and written communication skills
Solid problem-solving and troubleshooting capabilities
Good organization skills and ability to handle multiple projects
Dedicated and responsible
Requirements, Technical Skills And Qualifications
Association Industry knowledge preferred
Knowledge of Consulting best practices
Knowledge of iMIS CRM or other AMS experience
Knowledge of website development principles and practices
Sound understanding of business and business processes for associations around membership, events, and education
A self-starter working closely with the rest of the Managed Services team, as well as with other teams as needed
Outstanding customer service skills and a dedication to the customer service experience
Ability to communicate to clients in non-technical language to drive adoption and improvement in the client experience.
Experience providing end-user support
Experience in solving business requirements
Report writing experience
Microsoft SQL Query experience
Experience with creating stored procedures and performance troubleshooting
Experience with data migration/conversion processes and best practices
Experience with HTML/CSS preferred
Being open to learning and supporting other technologies
What We Offer
Competitive Pay & Benefits
Flexible work hours
Company social events, games nights, etc. (pending pandemic restrictions)
Flexible work locations
Opportunities for growth within the company
Next Steps
Please forward applications via email to [email protected]. Include a cover letter and resume. In the e-mail subject line, please indicate the position title “Technical Consultant”. We thank all applicants for their interest, but we will only be able to contact individuals being invited for an interview.
